Hello! We ask you ONLY apply if you have accomplished account/customer success management prowess or ex-management consulting experience with bio-pharmaceutical manufacturers. Thanks!

Cover letters are appreciated and read.

This 100% remote position must be performed in the States.

About PrescriberPoint:

PrescriberPoint is a Series A ($15M) start up, incubated by BCG Digital Ventures and funded by Lilly, Pfizer, Master Card and Adobe. It’s a resource designed for U.S. healthcare professionals (HCPs) to streamline the process of prescribing medication. The platform provides a wealth of information, including drug dosage, label details, drug interactions, coverage restrictions, prior authorization requirements, and patient affordability information. The platform also offers tools for collaboration, both within practices and with pharmaceutical representatives, and is incorporating AI functionality into its offerings.

Job Description: We are looking for a friendly, sophisticated, empathetic, and highly motivated individual to join our team as a Director of Customer Success. You’ll be the primary point of contact, ensuring product satisfaction, with a driving focus on customer loyalty, retention, and revenue growth within the brand and the manufacturer. Your exceptional communication skills and ability to understand and convey complex technologies and data will be key to your success.

Responsibilities:

• Build, maintain, and grow thoughtful relationships with our top-tier pharmaceutical manufacturing clients at multiple touchpoints by providing exceptional proactive and preemptive service.

• Monitor and analyze clients' accounts and usage patterns, and collaborate with clients to identify opportunities for upselling, cross-selling, process improvements, product enhancements, and additional brand penetration and closure

• Conduct regular check-ins with clients to solicit feedback, address issues, provide updates, and ensure their needs are being met.

• Collaborate with internal teams to develop and implement strategies and tactics to improve client satisfaction, retention, product features and quality, and sales and marketing efforts.

• Provide product training , onboarding, and support to clients as needed.

• Develop and maintain a deep understanding of our products, our development roadmap, and the needs of our current and target clients.

Our ideal candidate has:

• Account/customer success management experience for leading firms servicing the bio-pharmaceutical sector. Ex-management consultants receive special attention.

• Exceptional analytical, communication, and interpersonal skills.

• The honed ability to create powerful and compelling presentations that easily convey detailed and complex information.

• Deep experience working with and explaining complex technological concepts.

• A positive attitude and verifiable collaborative instincts.

• Proven track record of meeting and exceeding customer satisfaction, retention, and expansion goals

• An unrelenting curiosity to constantly explore “what’s possible?”

Benefits:

We pay competitively depending primarily on your experience. We offer strong benefits for a company at our stage, including a 401k (w/matching), and, while 100% remote, promote in-person human interactions when appropriate.

Beliefs:

PrescriberPoint is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

Additionally, we participate in the E-Verify program as required by applicable law. Learn more about E-Verify here.

Last, PrescriberPoint is a drug-free workplace committed to maintaining a safe workplace free from unlawful drugs and alcohol and complies with all applicable laws, including the Federal Drug-Free Workplace Act. Team members are prohibited from reporting to work or performing their duties with any unlawful drugs or alcohol in their system. They are also prohibited from using, possessing, manufacturing, selling, trading, distributing, dispensing or making arrangements or offering to distribute unlawful drugs or alcohol while at work or performing work duties. Any violation of the Company’s drug-free workplace policy may result in disciplinary action, up to and including disqualification from employment or termination, unless otherwise allowed by law.